Shipping policy
Shipping Policy for BoneBrothPK.com
Thank you for visiting and shopping at BoneBrothPK.com! We are committed to providing you with high-quality products, including bone broth, cooking tallow, tallow balms, chili crisp, and garlic toum. Below, we outline our shipping terms to ensure transparency and a smooth shopping experience.
Processing Time:
Order Processing: Orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Order Confirmation: Once your order is placed, you will receive an order confirmation email. When your order has been shipped, you will receive a notification with tracking information if available.
Shipping Rates & Delivery Estimates:
Domestic Shipping: We offer shipping across Pakistan. Shipping charges are calculated at checkout based on the order’s total weight and destination.
Delivery Time: Estimated delivery time is 3-7 business days after processing, depending on your location.
Shipping Provider: We partner with reliable local carriers to ensure your items arrive safely and on time.
International Shipping: Currently, we do not offer international shipping. Please stay tuned for updates as we work to expand our service range.
Order Tracking: Once your order has been shipped, you will receive a tracking link via email or SMS (when applicable) to monitor your order’s progress.
Shipping Restrictions: Certain products, such as chilled or perishable items, may have additional shipping restrictions or require special handling. We will indicate these items on the product page and during checkout.
Damaged or Lost Packages:
Damaged Packages: If your order arrives damaged, please contact us immediately at BoneBrothPK@gmail.com or via WhatsApp at +92 317 4071832 with photos of the item and packaging.
Lost Packages: If your tracking indicates that your package was delivered but you have not received it, please contact us within 7 days for assistance.
Contact Us: If you have any questions or concerns regarding your order or this shipping policy, please reach out to us at BoneBrothPK@gmail.com or via WhatsApp at +92 317 4071832. We are here to help!